Q: What is this form, and what is it for?
This form lets you sign up in order to claim your ETCH tokens. We are legally mandated to require certain personal information pertaining to ICO participants who wish to claim their tokens, as set out in our Terms of Service.
Why do you require so much personal information?
We collect the bare minimum amount of information to meet our legal requirements. This data is only used for identity verification.
What is the password field on the form?
This field allows you to create a new password which you can use to access this service from any device of your choice.
I do not know my transaction identifier. How do I find it?
Your transaction identifier is either the public Ethereum wallet address which you used to make your contribution, or your transaction hash. Each should be visible from the wallet software which you used to contribute to the ICO.
Q: Are you asking for my private key?
No, we're most certainly not asking for your private key. We're asking you to sign a declaration with your private key - in effect proving your control of the address associated with your transaction.
I have another question.
Please contact support.